• Contract: start date - 31 March 2025 and renewal
• Collect and analyze customer feedback and data from various sources such as surveys, customer interactions, and online reviews.
• Identify patterns, trends, and insights to understand customer preferences, pain points, and areas for improvement.
• Develop and maintain business partnerships with vendors, ensuring alignment with established standards for service quality in the Customer Service industry.
• Control and monitor vendor performance, implementing quality control measures to ensure compliance with service level agreements (SLAs) and customer satisfaction metrics.
• Create reports and presentations to communicate findings and recommendations to key stakeholders.
• Assist in the implementation of customer experience improvement initiatives.
• Stay updated on industry trends and best practices related to customer experience to contribute innovative ideas.

• ปริญญาตรี

• Bachelor degree
• Experience in business partnership development and management, with a focus on establishing standards and quality control for vendors in the Customer Service industry.
• Excellent verbal and written communication skills.
• Detail-oriented with a strong ability to prioritize tasks and meet deadlines.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and the ability to think creatively to find solutions to customer issues.
• Proficiency in using data analysis tools and software (e.g., Excel, Google Analytics, CRM systems).
• Time management with efficiency and accuracy.
• Friendly personality with an ability to engage easily and connect with customers.
• Strong presentation and storytelling skills to engage and influence stakeholders through compelling data-driven insights and recommendations.

Base: 20,000 - 25,000 baht/month

Benefit: based on Thai Labor Law

• Gaysorn Tower (BTS Chidlom)
• Hybrid working - Office & WFH
• Mon - Fri (9.00 - 18.00)

Apply via Jobshopthai or send resume to kamolwan.p@adecco.com