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บริษัทอเด็คโก้ พหลโยธิน จำกัด 1

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ดูตำแหน่งอื่นๆ

Contract: start date - 31 March 2025 and renewal
Collect and analyze customer feedback and data from various sources such as surveys, customer interactions, and online reviews.
Identify patterns, trends, and insights to understand customer preferences, pain points, and areas for improvement.
Develop and maintain business partnerships with vendors, ensuring alignment with established standards for service quality in the Customer Service industry.
Control and monitor vendor performance, implementing quality control measures to ensure compliance with service level agreements (SLAs) and customer satisfaction metrics.
Create reports and presentations to communicate findings and recommendations to key stakeholders.
Assist in the implementation of customer experience improvement initiatives.
Stay updated on industry trends and best practices related to customer experience to contribute innovative ideas.

Bachelor degree
Experience in business partnership development and management, with a focus on establishing standards and quality control for vendors in the Customer Service industry.
Excellent verbal and written communication skills.
Detail-oriented with a strong ability to prioritize tasks and meet deadlines.
Ability to multitask and prioritize effectively in a fast-paced environment.
Strong problem-solving skills and the ability to think creatively to find solutions to customer issues.
Proficiency in using data analysis tools and software (e.g., Excel, Google Analytics, CRM systems).
Time management with efficiency and accuracy.
Friendly personality with an ability to engage easily and connect with customers.
Strong presentation and storytelling skills to engage and influence stakeholders through compelling data-driven insights and recommendations.

Base: 20,000 - 25,000 baht/month

Benefit: based on Thai Labor Law

Apply via Jobshopthai or send resume to kamolwan.p@adecco.com