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จำนวนผู้สมัคร
เปิดรับจำนวน 1 อัตรา      
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NOC Engineer ปิดรับสมัครแล้ว

  • Troubleshooting the problem related to Data Center Infrastructure and customer’s networks and servers.
  • Escalation to higher level when requires
  • Receive and Response to customer issue or problem.
  • Logging, follow up and tracking the details of Customer Requests and problems
  • Identify the types, categories, severity and urgency of the case.
  • Route customer cases to proper teams to follow up and handle (both internal and external). Including tracking the status of cases until closure.
  • Provide technical phone support to customers.
  • Provide remote support and/or remote maintenance to Data Center and customers.
  • Provide reports to customers upon requests.
  • Maintain and/or Update customer information in the customer database.
  • Perform routine operation and maintenance for Data Center and customers.
  • ไม่จำกัดวุฒิการศึกษา
  • Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.
  • Experience in direct IT/Network/Engineering Technical support (New graduate are welcome)
  • Able to work in “Shift”. (Rotate in day and night shift - Shift Work: Rotation 1) 08:00 – 20:00, 2) 09:00 – 21:00, 3) 20:00 – 08:00, 4) 21:00 – 09:00
  •  Basic knowledge of :  Computer/Server Hardware, Windows operating system,  TCP/IP, Networking,  MS Office, Anti-virus software
  • Good Troubleshooting skills.
  • Excellent communication skill.
  • Customer Service mind.
  • Able to work under pressure and time constrain.
  • Typing skill for both English and Thai. (Estimate: 20 words per minute)

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โทรศัพท์ : +66(0)2121 3590

อีเมล : Kunlaporn.Prapuersai@modis.com