Responsibilities

• Contract: Start date - 31 Mar 2025 and extendable
• Manage and resolve customer and merchant inquiries and disputes, ensuring compliance with company policies and service standards.
• Communicate clearly and professionally with customers and merchants to resolve issues, explain actions, and maintain positive relationships.
• Follow established SOPs for tracking cases, ensuring accurate records of all communications and outcomes.
• Prepare reports on case management, highlighting trends and opportunities for improvement.
• Create and deliver presentations, summarizing key insights and recommendations for internal and external audiences.
• Handle ad hoc tasks, including developing presentation decks and summarizing reports for management.
• Balance customer satisfaction with risk management to protect the integrity of the platform

Personal Attribute

• High emotional intelligence and the ability to stay calm under pressure.
• Solutions-focused with a customer-first mindset.
• Self-motivated, with the ability to work both independently and as part of a team.

• ปริญญาตรี

• Have experience in customer service, dispute resolution, or a related role.
• Experience in a fast-paced tech or e-commerce environment is preferred.
• Strong communication, negotiation, and interpersonal skills, with the ability to explain complex issues clearly.
• Ability to work well under pressure and manage challenging situations professionally.
• Detail-oriented, with the ability to meet deadlines.
• Proficiency in CRM systems and reporting tools.
• Ability to create and deliver presentations and reports.
• Training or facilitation skills are a plus

Salary: 18K - 23K

Benefit: Based on Thai Labor Law

Gaysorn Tower (BTS Chidlom)

Workdays: Mon - Fri (9.00 - 18.00)

Apply via JobShopThai or send resume to kamolwan.p@adecco.com