• Contract 6 months and renewal (based on performance)
• Tentative start date: 1 Dec 2024
• Review and manage all new reservations, cancellations, and modifications on a daily basis, ensuring accuracy and timely updates.
• Monitor and manage OTA (Online Travel Agent) reservations, including daily checks for cancellations and new bookings.
• Ensure that rates for new reservations are correctly updated and reflect current pricing strategies.
• Verify and manage bookings with "hotel collect payments," ensuring that payment details are accurate and up to date.
• Utilize upselling techniques to maximize revenue opportunities with each reservation.
• Proactively convert sales inquiries into confirmed reservations, contributing to overall hotel profitability.
• Monitor and manage group reservations, negotiate rates, and follow up on group inquiries to secure bookings.
• Respond to inquiries from external suppliers and guests promptly and professionally.
• Conduct follow-ups with groups and ensure all special requests or requirements are met.
• Provide clear and timely communication to the reception and other relevant departments, especially regarding VIP guests and late arrivals.
• Assist in managing the hotel's availability and ensure that information is accurately communicated to the relevant teams.
• Attend daily communication meetings to stay informed on hotel operations and updates.
• Perform regular checks on reservations systems, such as Rezlynx, to ensure accuracy and alignment with OTA portals like Booking.com, Expedia, Avivo, HRS, and GDS.
• Handle deposits and payments efficiently, ensuring all financial transactions are processed correctly.
• Regularly check for no-shows, process charges, and send appropriate communications to guests.
  
• Update reports and other relevant data as required.
• Respond to reports from the accounts department regarding room pickups and cancellations, providing detailed information where necessary.
• Prepare and send the hotel’s availability handover to the reception team every Friday.
  
• Be available to assist other departments with tasks that may differ from those listed in your primary responsibilities.
• Perform any additional duties as required by management to ensure the overall success of the hotel.

• ปริญญาตรี

• Bachelor’s degree in a related field (business or equivalent experience in hospitality or customer service).
• Experience in a customer service role is preferred but not required; new graduates with a passion for the wellness industry are encouraged to apply.
• Fluency in English, with strong verbal and written communication skills.
• Previous experience in hotel reservations, front office, or a related role is preferred.
• Experience working with reservation management systems and OTAs (Online Travel Agents) is an advantage.
• Have own laptop
• Strong communication skills, both verbal and written.
• Excellent organizational skills with attention to detail.
• Proficient in using reservation management systems and other related software.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Sales-oriented with a focus on maximizing revenue and achieving targets
• Customer-focused with a friendly and professional demeanor.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to handle challenging situations with ease.
• Flexibility to work varying shifts, including weekends and holidays as needed.

Salary and Allowances:

• Based salary: 25K - 35K (based on skill and experience)
• Phone and Internet allowance (Fixed allowance 1,000 THB./month) 
• Social Security, Leave day as Thai labor law. 
• Public holiday based on Thailand

Location: Work from Home 100%

Working day: 5 working days/week

Working time: Based on UK time – Consist of 3 shifts

• 8 am. – 4 pm.
• 12 pm. – 9 pm.
• Or etc.  (Roster would be determined by the Manager)
• Shifts will rotate monthly

apply via JobShopThai  or send resume to kamolwan.p@adecco.com