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จำนวนผู้เข้าชม

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จำนวนผู้สมัคร
เปิดรับจำนวน 5 อัตรา      
   เหลือเวลาอีก
Client Relation Executive (Contract 6 months) WFH 100% - kp ปิดรับสมัครแล้ว

  • Contract 6 months and renewal (based on performance)
  • Tentative start date: 1 Dec 2024
  • Review and manage all new reservations, cancellations, and modifications on a daily basis, ensuring accuracy and timely updates.
  • Monitor and manage OTA (Online Travel Agent) reservations, including daily checks for cancellations and new bookings.
  • Ensure that rates for new reservations are correctly updated and reflect current pricing strategies.
  • Verify and manage bookings with "hotel collect payments," ensuring that payment details are accurate and up to date.
  • Utilize upselling techniques to maximize revenue opportunities with each reservation.
  • Proactively convert sales inquiries into confirmed reservations, contributing to overall hotel profitability.
  • Monitor and manage group reservations, negotiate rates, and follow up on group inquiries to secure bookings.
  • Respond to inquiries from external suppliers and guests promptly and professionally.
  • Conduct follow-ups with groups and ensure all special requests or requirements are met.
  • Provide clear and timely communication to the reception and other relevant departments, especially regarding VIP guests and late arrivals.
  • Assist in managing the hotel's availability and ensure that information is accurately communicated to the relevant teams.
  • Attend daily communication meetings to stay informed on hotel operations and updates.
  • Perform regular checks on reservations systems, such as Rezlynx, to ensure accuracy and alignment with OTA portals like Booking.com, Expedia, Avivo, HRS, and GDS.
  • Handle deposits and payments efficiently, ensuring all financial transactions are processed correctly.
  • Regularly check for no-shows, process charges, and send appropriate communications to guests.
  • Update reports and other relevant data as required.
  • Respond to reports from the accounts department regarding room pickups and cancellations, providing detailed information where necessary.
  • Prepare and send the hotel’s availability handover to the reception team every Friday.
  • Be available to assist other departments with tasks that may differ from those listed in your primary responsibilities.
  • Perform any additional duties as required by management to ensure the overall success of the hotel.
  • Bachelor’s degree in a related field (business or equivalent experience in hospitality or customer service).
  • Experience in a customer service role is preferred but not required; new graduates with a passion for the wellness industry are encouraged to apply.
  • Fluency in English, with strong verbal and written communication skills.
  • Previous experience in hotel reservations, front office, or a related role is preferred.
  • Experience working with reservation management systems and OTAs (Online Travel Agents) is an advantage.
  • Have own laptop
  • Strong communication skills, both verbal and written.
  • Excellent organizational skills with attention to detail.
  • Proficient in using reservation management systems and other related software.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Sales-oriented with a focus on maximizing revenue and achieving targets
  • Customer-focused with a friendly and professional demeanor.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and the ability to handle challenging situations with ease.
  • Flexibility to work varying shifts, including weekends and holidays as needed.

Salary and Allowances:

  • Based salary: 25K - 35K (based on skill and experience)
  • Phone and Internet allowance (Fixed allowance 1,000 THB./month) 
  • Social Security, Leave day as Thai labor law. 
  • Public holiday based on Thailand

Location: Work from Home 100%

Working day: 5 working days/week

Working time: Based on UK time – Consist of 3 shifts

  • 8 am. – 4 pm.
  • 12 pm. – 9 pm.
  • Or etc.  (Roster would be determined by the Manager)
  • Shifts will rotate monthly

apply via JobShopThai  or send resume to kamolwan.p@adecco.com