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• Contract job
• Answer incoming calls and respond to customer inquiries regarding products, services, and policies.
• Provide accurate, timely, and professional solutions to customer issues, ensuring high levels of satisfaction.
• Handle customer complaints and concerns effectively, aiming for quick resolutions.
• Maintain detailed records of customer interactions, issues, and actions taken using the company’s CRM system.
• Offer product and service information, and assist with order processing, tracking, and status updates.
• Escalate complex or unresolved issues to higher-level support teams when necessary.
• Follow call center scripts and guidelines to ensure consistency and quality in customer interactions.
• Ensure that all customer concerns are addressed in a courteous, respectful, and efficient manner.
• Meet or exceed performance targets, including call handling time, customer satisfaction, and issue resolution.

• ประกาศนียบัตรวิชาชีพชั้นสูง (ปวส.)
• ปริญญาตรี

• High school diploma or equivalent; a bachelor’s degree is a plus.
• 1-2 years of experience in a call center or customer service role.
• Strong communication skills (written and verbal).
• Good problem-solving skills and the ability to handle challenging situations with a positive attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using Microsoft Office (Word, Excel, PowerPoint) and call center software.
• Strong attention to detail and a customer-first mindset.
• Flexibility to work in rotating shifts, including evenings and weekends, if required.

• Based salary
• Social Security 
• Health Insurance (Optional)
• Leave day and Thai labor law

Bangkok -  near BTS and MRT

Send CV to email: warinthorn.n@adecco.com, kamolwan.p@adecco.com